Trust & Safety Lead

Job Summary

Owning safety on the platform, the full-time Trust & Safety Lead will manage incident responses, develop moderation policies, and build systems to ensure responsible AI use in education while working remotely.

Key responsibilities

• Lead incident response and triage for safety issues, ensuring timely communication with schools and stakeholders
• Develop and maintain safety and moderation policies, including guidelines for content evaluation and incident reporting
• Build systems for automatic detection of harmful content and create a taxonomy for identifying safety risks

Required qualifications

• 5+ years of experience in trust & safety, particularly in high-stakes decision-making roles
• Experience handling safety issues involving young people, including disclosures of harm or abuse
• Ability to design systems for automatic problem detection, including writing guidelines and evaluating effectiveness
• Strong communication skills to engage with diverse stakeholders, including educators and technical teams
• Passion for student wellbeing, equity, and access in the context of AI in education