UK Property Claims Advocate

Job Summary

Joining the Claims Experience team, the full-time remote CLX Property Advocate will manage property claims from initial report to resolution, ensuring each interaction is efficient, empathetic, and customer-focused during UK working hours.

Key responsibilities

• Handle property claims end to end across various communication channels
• Investigate and settle claims independently while maintaining tight resolution times
• Prioritize daily caseloads to ensure timely customer interactions and partner with colleagues on complex cases

Required qualifications

• Hands-on experience handling complex and large claims, preferably in property insurance
• Working knowledge of UK consumer insurance rules, including fair treatment of customers
• Strong written and spoken English skills for clear communication of complex claims
• Customer-first mindset with the ability to empathize in stressful situations
• A CII qualification or experience with digital-first insurers is a bonus