Underpayment Support Specialist

Job Summary

Identifying and following up on underpaid insurance accounts, the full-time Underpayment Support Specialist will analyze reimbursement variances, submit adjustment requests, and ensure timely account resolution while working onsite in Menlo Park, CA.

Key responsibilities

• Review referred accounts to validate underpayments and analyze reimbursement variance reports
• Submit adjustment requests and perform timely follow-up on assigned accounts using various tools and resources
• Prepare monthly denial logs and collaborate with management to prevent future denials

Required qualifications

• High School diploma or GED equivalent
• Two to five years of progressively responsible experience in a healthcare setting
• Knowledge of medical reimbursement policies and insurance terminology
• Familiarity with accounts receivable systems such as Meditech or Cerner
• Ability to analyze data and maintain confidentiality of sensitive information