Underwriter Associate

Job Summary

Providing high-quality service to insureds and agents, the full-time Underwriter Associate will manage various servicing functions across small to mid-sized commercial accounts, including handling calls, processing policies, and supporting renewals, all while ensuring compliance with service standards.

Key responsibilities

• Handle incoming calls and service tasks related to policy inquiries, renewals, and cancellations
• Process new and renewal policies, ensuring accuracy and timely delivery to clients
• Support retention efforts by communicating with clients and underwriters regarding policy expirations and cancellations

Required qualifications

• Basic customer service experience, preferably in insurance or call center environments
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with agency management systems such as EZLynx or similar platforms
• Ability to operate standard office equipment including scanners and copiers
• Strong organizational skills for maintaining documentation and tracking servicing tasks