Unit Manager - Retirement
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Job Summary
Leading a team in the Retirement New Business sector, the full-time remote Unit Manager - Retirement will manage employee performance, oversee daily operations, and resolve customer issues while driving operational excellence.
Key responsibilities
- Lead, coach, and develop a team to meet performance, quality, and service goals
- Manage daily operations and staffing to ensure service level agreements (SLAs) are met
- Handle escalated customer and partner issues, driving timely resolution
Required qualifications
- 3+ years of experience in operations, financial services, insurance, or a related field
- College degree or equivalent combination of education and experience
- Proven ability to lead, coach, and develop employees or project teams
- Strong customer focus with experience handling escalated issues
- Demonstrated ability to improve processes and drive operational efficiency
Complete Job Description
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