US Payroll Support Specialist

Job Summary

Seeking a full-time US Payroll Support Specialist working Pacific business hours, this role focuses on providing expert-level support and education on US payroll to customers and partners while collaborating with cross-functional teams to enhance payroll processes and systems.

Key responsibilities

• Provide expert-level day-to-day support for intricate payroll concerns and resolve payroll-related issues
• Act as the primary point of contact for partner relationships, delivering exceptional support and education
• Collaborate with cross-functional teams to improve payroll operations and enhance customer experience

Required qualifications

• 4+ years of experience in US payroll support
• Strong customer-facing payroll support experience
• Proficiency in data manipulation using Excel and Google Sheets, including complex formulas
• Familiarity with AI tools for reporting insights and creating educational materials
• High proficiency with Google Workspace, Slack, Zendesk, and similar tools