User Care Advisor
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To enhance user satisfaction and app engagement, the full-time hourly User Care Advisor will provide support through live chat, troubleshoot technical issues, and collaborate with the engineering team, all while operating remotely.
Key responsibilities
- Communicate with customers via phone, email, SMS, and chat to address inquiries about the product and resolve issues
- Troubleshoot technical problems and collaborate with internal departments to meet customer needs
- Educate and assist customers on financial wellness while maintaining accurate data entry across various platforms
Required qualifications
- 1-2 years of customer service experience preferred
- Conversational level Spanish preferred
- Experience using Zendesk, Intercom, or related customer service tools
- Experience in Financial Services or Fintech software companies
- A willingness to learn and grow in a fast-paced work environment
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,489 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
