User Operations Support Associate
Job Summary
To support a growing team, the full-time remote User Operations Support Associate will deliver exceptional email-based assistance to users and business owners, investigate issues, and advocate for customer needs while meeting quality and productivity goals during core hours.
Key responsibilities
- Deliver exceptional email-based support to Yelp users and business owners
- Investigate challenging issues and find thoughtful solutions while maintaining high accuracy
- Identify opportunities to improve the customer experience and team processes
Required qualifications
- Bachelor's degree preferred
- At least one year of work experience
- Enthusiasm for Yelp's mission and a passion for exceptional customer service
- Strong self-motivation and personal accountability
- Demonstrated ability to work collaboratively in a team environment
Complete Job Description
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