User Support Specialist
Job Summary
Providing Tier II Help Desk support, the full-time User Support Specialist will assist the Office of Policy and Program Development by managing user accounts, performing systems administration, and resolving complex IT issues in a remote environment.
Key responsibilities:
- Provide Tier II Help Desk support and respond to service desk tickets for technical assistance
- Perform systems administration and patch management for Tomcat-based servers supporting case management applications
- Create and manage user accounts, granting and troubleshooting access for approximately 2,000 personnel
Required qualifications:
- Security Plus (or higher) certification
- 5+ years of experience with Case Matter Tracking Systems
- U.S. Citizenship
- Ability to obtain and maintain a DoD Secret clearance
- Post-employment ethics letter required for recent U.S. government employees if offered employment
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 37,719 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
