Utah Licensed Contact Center Supervisor
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Leading a remote team, the full-time Utah Licensed Contact Center Supervisor will manage hiring, onboarding, and development of talent while ensuring superior customer service and operational excellence through continuous improvement and KPI attainment.
Key responsibilities
- Oversee hiring, onboarding, and development of team members, fostering a culture of engagement and diversity
- Manage team expenses, including labor budget allocations, scheduling, and timecard approvals
- Ensure operational workflow and performance meet departmental and company KPIs while addressing barriers and promoting best practices
Required qualifications
- Demonstrated work experience in the health care industry or contact center
- Proven ability to lead a team and collaborate effectively
- Strong organizational skills with experience in project management and Microsoft Office 365
- Effective conflict resolution and coaching abilities in a leadership capacity
- Ability to prioritize and work independently on multiple projects
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,489 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
