Utah Licensed Patient Service Representative

Job Summary

To deliver exceptional patient care, the full-time Utah Licensed Patient Service Representative will manage patient intake processes, including greeting and checking in patients, scheduling appointments, and resolving inquiries, all while working remotely from Monday to Friday, 8 am to 5 pm.

Key responsibilities

• Provide courteous and professional interactions with patients via phone, in person, or secure messaging
• Document all communications accurately in the electronic medical record (EMR) and assist in scheduling patient appointments
• Verify patient information, obtain necessary documentation, and process payments following established procedures

Required qualifications

• Six months of customer service experience involving direct interactions with customers
• Demonstrated basic computer skills, including word processing and data entry
• Professional demeanor with strong interpersonal and communication skills
• Ability to work collaboratively with patients and caregivers to ensure high customer satisfaction
• Understanding of privacy and confidentiality regulations regarding patient information