Utah Licensed Travel Support Trainer

Job Summary

To enhance the skills of Travel Support employees, the part-time Utah Licensed Travel Support Trainer will create, deliver, and maintain training programs while serving as a subject-matter expert in travel systems and customer support procedures, all in a remote setting.

Key responsibilities

• Develop and deliver comprehensive training programs for new hires and existing employees, adjusting methods based on varying skill levels
• Evaluate employee performance through assessments and observations, reporting progress and recommending further training as needed
• Act as an escalation resource for complex servicing scenarios and maintain up-to-date training materials in response to system and policy changes

Required qualifications

• Minimum of two years of travel industry servicing experience in a contact center or travel agency environment
• At least one year of experience in training, coaching, or mentoring others
• Advanced knowledge of Sabre Global Distribution System (GDS) and air servicing procedures
• Associate's or bachelor's degree in education, communications, business, or a related field preferred
• Formal training certification or experience in instructional design is preferred