Utilization Review Index Intake Coordinator

Job Summary

Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case.

Concurrently, this position also requires the ability to transition between indexing and intake. The intake coordinator role performs end to end processing of Utilization Review referrals, which is the process between indexing to the assignment of the HCP. They will also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.

Work Specifics:
~Monday-Friday, 8:30 am - 5:30 pm PST - Remote; OR
~Monday-Friday, 10:00 am - 7:00 pm PST - Remote

This position pays $16-17 per hour based on experience, education and location.

We offer an excellent benefit package including:
~Medical, Dental and Vision Insurance
~401K
~Paid Time Off
~Paid holidays

Responsibilities may include, but are not limited to:
~Scanning, Uploading, and labeling of case documents into the appropriate case files
~Separating and sorting of hard copy/soft copy medical files and documents
~Processing referrals with dedicated deadlines and sending reviews to our HCPs
~Collecting medical files and documents to be scanned, indexed, and uploaded to web-based ~Utilization Review case management application
~Heavy data entry
~Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere
~Professional interaction with Nurses, Insurance Adjusters, and other medical professionals
~Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff
~Process Utilization Review referral forms received by EK Health Services
~In-take / Data Entry of UR referrals into EK Health Services software and case assignment
~Scanning, Uploading, and labeling of case documents into the appropriate case files.
~Collection of medical files and documents to be scanned, indexed, and uploaded to web base ~Utilization Review case management application.
~Other duties as assigned

Requirements:
~High School Graduate or G.E.D. equivalent
~Professional demeanor with Excellent Written and Oral Communication Skills
~Strong Organization Skills
~Must be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and Internet*
~Basic medical terminology
~Basic clerical and administrative skills
~Must be Accurate and Efficient
~Must be Punctual and Dependable
~Able to maintain focus and positive attitude in a fast-paced environment
~Ability to work with minimal supervision
~Ability to meet deadlines in a high pressure, time sensitive environment
~Ability to work in an open, high traffic office environment (not easily distracted), unless remote
~Sit (approx. 75-100% of the time), stand (approx. 0-25% of the time), type (approx. 75-100% of the time) and do the job with or without reasonable accommodation
~Ability to type accurately at a minimum of fifty words per minute
~Ability to Multi-task
~Ability to understand and carry out written and oral instructions
~Other duties as assigned
~Must be able to lift up to 25 lbs

Physical Requirements:
Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant.

*Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better.

Please note: EK Health has been informed that another entity using a similar name is soliciting people for employment at EK Health. They have no relationship with EK Health and may be perpetrating a scam. For EK Health job inquiries, contact jobs@ekhealth.com for legitimate assistance.