UX Researcher
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Job Summary
To support a pioneering healthcare organization, the temporary UX Researcher will work remotely for six months, providing thought leadership, defining user journey maps, and leading the creation of strategic frameworks that enhance end-to-end customer experiences.
Key Responsibilities
- Provide thought leadership and establish best practices for research and design strategy across the organization
- Define and maintain comprehensive journey maps and service blueprints that connect experiences across multiple lines of business
- Lead all phases of specialized generative and discovery research, utilizing mixed-method approaches to tackle complex design challenges
Required Qualifications
- 7-10 years of experience in user-centered research and design strategy, with a portfolio demonstrating impact on product roadmaps
- Bachelor's degree in a relevant field; Master's degree preferred
- Advanced research skills with expertise in mixed-method approaches and synthesizing complex data
- Experience in service blueprinting and developing strategic frameworks for evolving challenges
- Proven ability to plan and execute large-scale research studies and influence executive leadership
Complete Job Description
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