Vehicle Support Specialist
Job Summary
To support a growing customer base, the full-time Vehicle Support Specialist will engage with clients through phone, email, and web chat to resolve inquiries and enhance satisfaction while gaining insights into the Software-as-a-Service industry.
Key responsibilities:
- Resolve customer requests of varying complexity efficiently via multiple communication channels
- Ensure a positive, customer-centric approach to enhance client administrators' experiences
- Manage and document customer cases in the ticket management platform, collaborating with cross-functional teams as needed
Required qualifications:
- 0-3 years of customer support experience, preferably in a B2B, SaaS environment
- Fluency in French or Spanish (read, speak, and write) is a plus
- Experience with Zendesk is advantageous
- Proficiency in Microsoft Office Suite
- Strong commitment to service excellence and teamwork
Complete Job Description
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