Vendor Operations Specialist

Job Summary

Managing vendor and agent communications, the full-time remote Vendor Operations Specialist will oversee work order processes, handle vendor inquiries, and ensure timely resolution of escalations while maintaining data accuracy across multiple platforms.

Key responsibilities

• Monitor and manage vendor communication channels, addressing routine inquiries and updates
• Serve as the first point of contact for vendor escalations, managing access, utilities, and security issues
• Administer the RaaS inbox, ensuring timely follow-ups on assignments and vendor questions within established SLAs

Required qualifications

• 3+ years of experience managing contractors or vendors in residential renovation, property management, or real estate operations
• Proficient in using Airtable, Slack, Helpscout, and SiteCapture
• Ability to multitask and prioritize in a high-volume work environment
• Experience in developing or managing standard operating procedures (SOPs) or vendor scorecards
• Comfortable using AI tools and automations in daily operations