Vendor Services Manager

Job Summary

Focused on client engagement and service execution, the full-time SMB Vendor Services Manager will manage a portfolio of small market business accounts remotely, driving product adoption and strengthening client relationships while ensuring compliance with vendor management best practices.

Key Responsibilities

• Collaborate with a team to build strong relationships with compliance officers and vendor management leads, guiding clients through their post-sales lifecycle
• Coordinate due diligence documentation and oversee work completed by TPRM Specialists, ensuring timely service delivery and client communication
• Partner with internal teams to enhance service delivery, recommending process improvements aligned with regulatory expectations

Required Qualifications

• 3+ years of experience in customer success, account management, or a related client-facing role
• Experience managing multiple client accounts or projects simultaneously
• Demonstrated ability to operate in a fast-paced, deadline-driven environment