Vendor Support Representative
Job Summary
Supporting vendor operations in a fully remote capacity, the full-time Vendor Support Representative will manage inbound and outbound support calls, handle ticket resolutions in Jira, and ensure accurate documentation while investigating issues thoroughly.
Key responsibilities
- Answer inbound vendor support calls and conduct outbound follow-up communications
- Manage and resolve tickets in Jira Service Management from intake through resolution
- Investigate issues to identify root causes and propose effective solutions
Required qualifications
- Experience with Atlassian tools (Jira, Confluence) in a support context
- Prior phone-based support experience, comfortable with inbound and outbound calls
- Strong investigative skills with a solution-oriented approach
- Ability to deescalate vendor concerns effectively
- Quick learner with a team-first attitude
Complete Job Description
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