Veterinary Account Manager
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Job Summary
Owning the ongoing success of clinic partners, the full-time remote Veterinary Account Manager will manage partner implementation, relationship management, and operational execution to ensure value and satisfaction from their partnership.
Key responsibilities
- Own the implementation and ongoing relationship management for assigned clinic partners
- Drive adoption of Koala workflows and operational best practices to improve compliance and client engagement
- Monitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement
Required qualifications
- 3+ years of experience in account management, customer success, operations, or practice management in healthcare or veterinary industries
- Experience working with external partners or clients in a relationship-driven role
- Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously
- Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff
- Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus
Complete Job Description
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