Veterinary Customer Support Representative
Job Summary
To support veterinary distribution services, the full-time Veterinary Customer Support Representative will manage customer inquiries, resolve issues, and maintain accurate records while working remotely from 8am to 5pm MST.
Key responsibilities
- Maintains a personal work queue by prioritizing customer inquiries and service requests to meet quality targets
- Resolves routine and non-routine customer issues by applying established policies and procedures
- Records case actions and outcomes in designated systems to support audit readiness and reporting accuracy
Required qualifications
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in customer service or related operational support field required
- Certification in customer service, IT service management, or healthcare administration preferred
Complete Job Description
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