Veterinary Customer Support Specialist
Job Summary
To support veterinary practices, the full-time Veterinary Customer Support Specialist will assist clients with inquiries related to practice management software, provide technical support, and participate in after-hours emergency support on a remote basis.
Key responsibilities
- Respond to both simple and complex customer inquiries regarding the use of practice management software
- Provide technical assistance and support for software installation and configuration
- Participate in a rotating on-call schedule for emergency support outside of regular business hours
Required qualifications
- Experience in a veterinary practice or as a practice manager is preferred
- Proficient in using PC software and able to quickly learn new applications
- Strong communication skills with proficiency in English; knowledge of additional languages is a plus
- Ability to work independently and maintain organized workflows
- Experience with easyVET software is highly desirable
Complete Job Description
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