Veterinary Support Specialist
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Job Summary
Providing exceptional customer support in a fully remote capacity, the full-time Veterinary Support Specialist will assist clients with product inquiries, diagnose issues, and ensure a positive customer experience through effective communication and follow-up.
Key responsibilities
- Understand, categorize, and diagnose customer requests via various communication channels
- Document all customer interactions and ensure issues are fully resolved through follow-ups
- Participate in training sessions to enhance product knowledge and assist in customer onboarding
Required qualifications
- 3+ years of experience in a veterinary hospital
- Understanding of veterinary terminology and workflows
- Experience using or installing Instinct EMR
- Availability to work overnights and weekends
- Strong problem-solving skills and ability to manage high volumes of inquiries
Complete Job Description
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