Veterinary Support Staff

Job Summary

To support pet owners in high-pressure situations, the full-time remote Non-Credentialed Veterinary Support Staff will handle incoming calls and chats regarding toxic exposures and general care questions, providing accurate information and documenting cases in an electronic database.

Key responsibilities

• Manage incoming calls and chats related to pet poisonings and care inquiries with professionalism and empathy
• Triage cases and provide accurate medical, health, and safety information to pet owners
• Document all interactions and case details in the electronic database efficiently

Required qualifications

• At least 3 years of direct patient care experience in a veterinary clinic or hospital
• Ability to work varying shifts, including evenings, weekends, and holidays
• Strong keyboarding and computer skills, including proficiency in Microsoft Office
• Customer service-focused attitude with a commitment to caller well-being
• Math proficiency for calculations involving fractions, decimals, ratios, and percentages