Veterinary Technician Customer Care

Job Summary

Providing exceptional customer support, the full-time Customer Care Veterinary Technician will respond to routine and complex inquiries regarding Zoetis products, ensuring compliance with regulatory standards while delivering a personalized customer experience remotely.

Key responsibilities

• Deliver superior first-line customer support through empathetic interactions and effective communication
• Document adverse events involving Zoetis products and comply with pharmacovigilance requirements
• Educate customers on Zoetis product offerings and collaborate with internal teams to achieve optimal outcomes

Required qualifications

• 5 years of clinical experience as a veterinary technician or relevant customer-facing experience
• Veterinary Technician Credential (CVT, RVT, etc.) in good standing
• Proficiency in Microsoft Word, Excel, and Outlook
• Experience in conflict resolution or grief counseling
• Ability to communicate complex technical/medical terminology effectively