Vice President of Client Success
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Job Summary
Leading a high-performing team, the full-time Vice President of Client Success will manage the end-to-end client journey for employer, union, and health plan clients, focusing on client retention, growth strategies, and partnership development in a remote setting.
Key responsibilities
- Proactively identify and mitigate client risk while ensuring contract renewals and long-term loyalty
- Develop and implement strategies for client expansion, including new site growth and cross-selling services
- Build and mentor a Client Success Manager team to enhance service delivery and client satisfaction
Required qualifications
- Bachelor's degree in business, marketing, or a related field; MBA or advanced degree preferred
- 10 years of experience in client management or a similar client-facing role, with 5+ years in healthcare preferred
- Proven track record of managing and growing large, complex client relationships
- Experience in building and scaling Client Success teams with strong coaching skills
- Financial acumen, including financial analysis and strategic modeling
Complete Job Description
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