Vice President of Client Success

Job Summary

Building and leading the Onboarding and Client Success teams, the remote Vice President of Client Success will create scalable processes, ensure client satisfaction, and drive retention while partnering across the organization to support growth initiatives.

Key responsibilities:

• Build a high-performing Client Success team with defined roles and scalable operating models
• Develop the Onboarding function to ensure clear implementation requirements and alignment with client expectations
• Lead Client Success in managing inquiries, reporting, and timely issue resolution while utilizing client feedback to enhance service delivery

Required qualifications:

• 10+ years in client success, account management, or related healthcare leadership roles
• Healthcare experience required, with a preference for cost containment and self-insured employer experience
• Proven ability to build client-facing teams and develop operational frameworks from the ground up
• Hands-on leadership experience in performance improvement and process building
• Strong business acumen with the ability to connect client needs to operational and financial outcomes