Vice President of Client Success

Job Summary

Leading a specialized client portfolio remotely, the full-time salaried Vice President of Client Success will nurture client relationships, ensure alignment with organizational objectives, and drive profitable growth through strategic oversight and collaboration across teams.

Key responsibilities

• Act as a visionary for the client portfolio, leveraging in-depth knowledge of customer experience delivery and technology-enabled solutions
• Manage full P&L responsibility, meeting or exceeding annual financial goals while developing short and long-term business strategies
• Build and sustain internal and external relationships, collaborating with other client portfolio leaders to identify synergies and business opportunities

Required qualifications

• 15+ years of business leadership experience, preferably in the customer experience industry
• In-depth knowledge of customer experience with communications clients
• Proven ability to optimize large-scale, distributed environments with a sophisticated understanding of sales processes and financial metrics
• Experience serving large, complex Fortune 500 clients in a fast-paced environment
• Demonstrated success in influencing and managing within matrix organizations