Vice President of Customer Success
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Job Summary
Driving customer success initiatives, the full-time Vice President of Customer Success will oversee the commercial performance of the customer base, focusing on adoption, retention, and operational excellence while leading a globally distributed team in a remote environment.
Key Responsibilities
- Develop and execute customer success strategies aligned with revenue goals and product roadmaps
- Lead the post-sale organization to enhance product adoption and customer experience
- Integrate AI capabilities into customer success operations to improve outcomes and efficiency
Required Qualifications
- Proven experience leading Customer Success through rapid scale, managing a recurring revenue base of approximately $75M-$200M+ ARR
- Strong leadership skills with a track record of building and scaling high-performing teams of 60+ direct and indirect reports
- Minimum 3+ years of industry experience in SaaS, HaaS, IoT, predictive maintenance, or similar B2B sectors
- Demonstrated experience leading geographically distributed teams, with at least 2+ years managing remote teams
- Technical fluency in data analytics and AI/machine learning applications to enhance customer outcomes
Complete Job Description
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