Vice President of Service Delivery

Job Summary

Leading the customer delivery organization, the full-time remote Vice President of Service Delivery will manage project execution, operational excellence, and cross-functional alignment to ensure timely and efficient customer implementations while fostering a culture of accountability and continuous improvement.

Key responsibilities

• Oversee the Service Delivery organization and establish the vision, priorities, and operating model
• Ensure successful delivery of customer implementations from Closed/Won through service handoff, maintaining alignment with project schedules and commitments
• Evaluate operational performance and implement standardized procedures to improve efficiency across the Service Delivery organization

Required qualifications

• Bachelor's degree in Business Administration, Engineering, Telecommunications, Construction Management, or a related field preferred
• 10+ years of progressive operational leadership experience within telecommunications, ISP, construction, or related industries
• Significant experience leading multiple operational functions through directors and managers
• Proven success in overseeing complex customer implementations involving multiple internal departments
• Strong understanding of project execution, operational governance, and performance management