VIP Client Support Manager
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Job Summary
To support a growing client base, the full-time VIP Client Support Manager will manage a portfolio of VIP accounts, providing premium support and building long-term relationships while identifying upsell opportunities in a remote environment.
Key responsibilities
- Provide premium support to VIP clients, resolving requests quickly and professionally through various communication channels
- Act as a personal manager for the client portfolio, understanding needs and maintaining regular contact
- Track client requests to resolution, ensuring high satisfaction and logging all interactions in the CRM
Required qualifications
- 2+ years of experience in customer support, client service, or account management with VIP clients
- English proficiency at B2+ level (written and spoken)
- Understanding of crypto, DeFi, NFT, and mining, or willingness to learn quickly
- Experience with CRM systems and analytics tools
- Basic sales and negotiation skills, with comfort in offering products to clients
Complete Job Description
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