VIP Support Specialist
Job Summary
Providing dedicated operational and account support, the remote VIP Support Specialist will manage day-to-day account-related requests, ensuring timely resolution of client inquiries for executive accounts.
Key responsibilities
- Resolve incoming calls, emails, and assigned cases from executive clients efficiently and effectively
- Document all client interactions within the Salesforce casing system and troubleshoot support issues
- Collaborate with internal departments to ensure a seamless client experience and proactively identify account risks
Required qualifications
- GED or High School Diploma; college degree preferred
- Minimum of 1 year of customer service experience in a professional role
- Minimum of 1 year of experience in the dental industry
- Minimum of 6 months of experience managing key accounts preferred
- Proficient in all MS Office applications and capable of developing reports and manipulating data in Excel
Complete Job Description
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