Virginia Customer Service Representative

Job Summary

To support a service-oriented team, the full-time Virginia Customer Service Representative will serve as the first point of contact for members, assisting with transportation inquiries, scheduling reservations, and documenting customer interactions while working remotely.

Key responsibilities

• Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
• Document customer complaints and ensure accurate trip data entry while maintaining a professional demeanor
• Participate in required meetings and additional projects, supporting a 24/7 contact center environment

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred
• Ability to type at least 35 words per minute
• Capacity to quickly learn new technology and follow complex instructions
• Strong customer service and interpersonal skills, with the ability to work independently and as part of a team