Virginia Licensed Contact Center Agent

Job Summary

Providing exceptional customer service in a high-demand environment, the full-time Virginia Licensed Contact Center Agent will respond to inquiries via phone, email, and social media, ensuring compliance with Virginia statutes and policies while managing difficult interactions remotely.

Key responsibilities

• Respond to a high volume of customer inquiries across multiple platforms, delivering clear and empathetic support
• Interpret and explain Virginia statutes, policies, and regulatory requirements to customers
• Manage and de-escalate challenging customer interactions while maintaining professionalism under pressure

Required qualifications

• Experience in a fast-paced customer service or call center environment
• Proficiency in navigating CRM systems and transaction processing tools
• Basic knowledge of Wi-Fi and VPN technology for securing internet connections
• Ability to efficiently navigate DMV systems and online resources
• Multilingual skills are a plus for supporting diverse customer interactions