Virginia Licensed Customer Service Associate

Job Summary

Providing essential support to taxpayers and businesses, the full-time Virginia Licensed Customer Service Associate will assist customers over the phone in a remote setting after initial training, focusing on fostering positive interactions and ensuring timely responses to inquiries.

Key responsibilities

• Assist taxpayers and businesses by answering inquiries and providing information over the phone
• Manage customer interactions in a fast-paced contact center environment, demonstrating professionalism and strong interpersonal skills
• Collaborate with partnering units to enhance customer service delivery and resolve issues effectively

Required qualifications

• Strong computer skills, including navigation of multiple systems
• Customer service experience with the ability to communicate effectively with diverse populations
• Experience analyzing and relaying critical information to customers clearly
• Background in accounting, banking, or tax preparation is preferred
• Previous call center experience is a plus