Virginia Licensed Member Counselor
Job Summary
Providing primary customer contact for VRS members, the full-time Virginia Licensed Member Counselor will respond to inquiries about plans and benefits, conduct research, and assist with online access while working remotely.
Key responsibilities
- Respond accurately to member inquiries regarding retirement plans and benefits via phone
- Liaise with other departments to gather and provide relevant information to members
- Assist customers with online access to MyVRS and troubleshoot technical issues
Required qualifications
- High school diploma or equivalent
- Two years of experience in a high-volume customer service environment or related field
- Experience serving customers through various communication channels
- Ability to navigate multiple computer applications and databases in a remote setting
- Capacity to maintain confidentiality and comply with information security standards
Complete Job Description
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