Virtual Branch Representative
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Job Summary
Providing exceptional service to members, the full-time hourly Virtual Branch Representative will manage incoming calls, complete member requests, process transactions, and resolve inquiries while working remotely with a required schedule of 9:00am-5:30pm Pacific Time and a rotating Saturday shift.
Key responsibilities
- Answer incoming calls from members in a call center environment
- Complete member requests and process transactions accurately
- Build sustainable relationships and trust with members through effective communication
Required qualifications
- 1-2 years of retail banking or call center experience
- Ability to build relationships and trust with members
- Willingness to learn about products and services
- Strong customer service skills
Complete Job Description
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