Virtual Branch Service Advisor

Job Summary

Supporting service operations remotely, the full-time Virtual Branch Service Advisor will assist customers with service intake, scheduling, and follow-up, while optimizing service processes and enhancing customer experience across multiple business units.

Key responsibilities

• Assist customers in scheduling and following up on heavy-duty service via phone, email, or virtual channels
• Coordinate with service technicians to ensure timely service completion and manage repair orders efficiently
• Source parts and maintain accurate inventory records while ensuring compliance with company policies

Required qualifications

• Bachelor's Degree or high school diploma with 3 years of relevant professional experience
• Intermediate knowledge of Microsoft Excel, Word, and Outlook; experience with Karmak and iSeries systems
• Demonstrated customer service expertise and mobile service writing experience
• Ability to work in a hybrid environment and manage multiple tasks efficiently
• Proactive approach to identifying opportunities for service improvement