Virtual Clinical Care Coordinator

Job Summary

Supporting members in a virtual Intensive Outpatient Program, the part-time Virtual Clinical Care Coordinator will manage logistics, facilitate engagement, and assist in group sessions remotely, ensuring a smooth experience for participants under the guidance of licensed clinicians.

Key responsibilities

• Coordinate member intakes, appointments, and attendance records while managing communication via phone, email, and secure messaging
• Engage with members to foster participation and address barriers to attendance, promoting a sense of belonging within cohorts
• Assist licensed facilitators with session logistics and co-lead structured activities, escalating any safety concerns to clinicians as needed

Required qualifications

• Bachelor's degree in psychology, social work, public health, nursing, or a related field (or equivalent experience)
• 1+ year of experience in a behavioral health, care coordination, or member-facing support role (preferred)
• Strong technology skills, including proficiency with video platforms and electronic health records
• Understanding of confidentiality, member rights, and trauma-informed care
• Ability to work Monday through Friday from 9am - 5pm PST, with a reliable home workspace and private, high-speed internet