Virtual Customer Support Representative

Job Summary

Company offering a new choice for internet service has an open position for a Virtual Customer Support Representative.

Individual must be able to fulfill the following responsibilities:

• Respond to customer emails, phone calls, and live chats
• Identify, investigate and resolve device and network specific issues
• Escalate technical issues through appropriate channels as necessary

Applicants must meet the following qualifications:

• 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment
• Excellent customer service skills including clear, concise written and verbal communication