Virtual Project Coach
Job Summary
Supervising a team of customer service agents, the full-time Virtual Project Coach will develop employee skills and drive performance in a remote environment while supporting a high-volume telecommunications program.
Key responsibilities
- Maximize team potential through coaching and development to achieve performance goals
- Supervise a team of 15 or more agents, providing ongoing feedback and development planning
- Monitor key performance indicators and implement improvement plans to enhance employee effectiveness
Required qualifications
- High school diploma or equivalent
- One to two years of direct people leadership experience in a call center or high-volume environment
- Experience coaching employees to meet key performance indicators
- Strong customer service background with a focus on driving results
- Working knowledge of Microsoft Office products
Complete Job Description
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