Virtual Receptionist

Job Summary

To support a diverse range of clients, the full-time or part-time Virtual Receptionist will manage incoming calls, create positive caller experiences, and assist with appointment scheduling in a remote environment.

Key responsibilities

• Answer incoming calls promptly and professionally, ensuring a positive experience for each caller
• Schedule and confirm appointments using client booking systems, while documenting interactions accurately
• Follow client procedures and communication guidelines to provide accurate information and support

Required qualifications

• At least 6 months of customer service experience, preferably in a phone-based role
• Typing speed of at least 40 WPM with 100% accuracy
• High school diploma or equivalent
• Dependable with the ability to cover shifts on short notice
• Must reside in a U.S. state where hiring is permitted, excluding specific states