Virtual Service Advisor

Job Summary

Supporting and growing service operations, the full-time Virtual Branch Service Advisor will assist customers with service intake, scheduling, and coordination while working remotely to enhance customer experience and optimize service processes.

Key responsibilities

• Assist customers in qualifying, scheduling, and following up on heavy-duty service via phone, email, or virtual channels
• Coordinate with service technicians to estimate, schedule, and complete repairs efficiently, ensuring timely service completion
• Locate and secure parts from various sources while maintaining accurate records and compliance with company policies

Required qualifications

• Bachelor's Degree or high school diploma with 3 years of relevant professional experience
• Intermediate knowledge of Microsoft Excel, Word, and Outlook; experience with Karmak and iSeries systems
• Proven customer service expertise, particularly in mobile service writing
• Ability to participate in training and process improvement initiatives
• Strong understanding of service operations and logistics coordination