Virtual Service Advisor

Job Summary

Supporting and growing service operations, the full-time Virtual Branch Service Advisor will assist customers with service intake, scheduling, and follow-up while coordinating with technicians and managing service orders in a remote environment.

Key responsibilities

• Assist customers with service intake, scheduling, and follow-up via phone, email, or virtual channels
• Coordinate service dispatch, purchase orders, and logistics to ensure timely service completion
• Maintain accurate records for parts sourcing and service orders, ensuring compliance with company policies

Required qualifications

• Bachelor's Degree or high school diploma with 3 years of relevant professional experience
• Intermediate knowledge of Microsoft Excel, Word, and Outlook; experience with Karmak and iSeries systems
• Proven customer service expertise, particularly in mobile service writing
• Ability to prioritize tasks efficiently to meet deadlines and service expectations
• Active participation in training and process improvement initiatives