Virtual Triage Total Loss Adjuster

Job Summary

Delivering exceptional customer service, the fully remote Virtual Triage Obvious Total Loss Adjuster will conduct virtual inspections of vehicle damage, prepare repair estimates, and negotiate settlements for customers in the Eastern Standard Time (EST) region.

Key responsibilities

• Conduct virtual inspections of vehicle damage and prepare accurate repair estimates
• Negotiate settlements with repair facilities, tow yards, and customers for total loss valuations
• Manage and prioritize workload while clearly explaining coverage and claim processes to agents and customers

Required qualifications

• Experience in claims handling or customer service roles
• Ability to conduct detailed reviews of damage and interpret insurance policies
• Proficiency in virtual communication tools such as phone, email, and video chat
• Strong understanding of vehicle repair processes and total loss evaluations
• Ability to work independently and manage time effectively