Virtual Visit Specialist
Job Summary
Working remotely in the Central and Mountain Time Zones, the full-time Virtual Visit Specialist will manage technology setup and troubleshooting for members and practitioners, ensuring successful Virtual Visits through phone and video interactions.
Key responsibilities:
- Place outbound calls to assist members with virtual visit technology setup and troubleshooting
- Answer inbound calls from members and practitioners regarding technology-related issues
- Interact with members over video calls to facilitate successful virtual visits
Required qualifications:
- High School Diploma / GED or equivalent work experience
- At least 1 year of telephonic or in-person customer service experience
- Experience working with the senior or Medicare population
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Knowledge of smart device setup and troubleshooting
Complete Job Description
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