Virtual Visit Specialist
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Job Summary
Working remotely in Central or Mountain Time Zones, the full-time Virtual Visit Specialist will assist members and practitioners with technology setup and troubleshooting for Virtual Visits, manage inbound and outbound calls, and provide support during video interactions.
Key responsibilities
- Place outbound calls to members for technology setup and troubleshooting
- Answer inbound calls from members and practitioners regarding technology issues
- Interact with members over video calls to ensure successful Virtual Visits
Required qualifications
- High School Diploma / GED or equivalent work experience
- At least 1 year of telephonic or in-person customer service experience
- Experience dealing with the senior/Medicare population
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Knowledge of smart device setup and troubleshooting
Complete Job Description
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