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Virtual Visit Specialist

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Location: Remote
Compensation: Hourly
Reviewed: Wed, Nov 11, 2026
This job expires in: 30 days

Job Summary

Working remotely in Central or Mountain Time Zones, the full-time Virtual Visit Specialist will assist members and practitioners with technology setup and troubleshooting for Virtual Visits, manage inbound and outbound calls, and provide support during video interactions.

Key responsibilities
  • Place outbound calls to members for technology setup and troubleshooting
  • Answer inbound calls from members and practitioners regarding technology issues
  • Interact with members over video calls to ensure successful Virtual Visits
Required qualifications
  • High School Diploma / GED or equivalent work experience
  • At least 1 year of telephonic or in-person customer service experience
  • Experience dealing with the senior/Medicare population
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • Knowledge of smart device setup and troubleshooting

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