Voice and Data Engineer
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Job Summary
As a full-time Voice and Data Engineer working remotely, the successful candidate will be responsible for troubleshooting, analyzing, and deploying voice infrastructure to enhance service delivery for partners.
Key responsibilities
- Provide escalated Tier-2 technical support on voice networks
- Perform configurations and changes on various voice equipment to improve performance
- Process and monitor the ticketing queue to ensure efficient handling of customer support requests
Required qualifications
- An associate or bachelor's degree in a related field is preferred; relevant work experience may be accepted in lieu of a degree
- 1+ years of Voice Support experience
- 2+ years of experience in a technical support role
- Advanced understanding of VoIP and networks, including troubleshooting voice and network-related issues
- Ability to establish rapport and trust with colleagues and clients while demonstrating client-driven skills
Complete Job Description
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