Voice Customer Acquisition Director

Job Summary

Leading a team focused on transforming property insurance shopping experiences, the full-time remote Voice Customer Acquisition Director will drive sales growth and channel efficiency through voice-assisted and agent-led interactions, leveraging customer insights and technology to enhance product strategy.

Key responsibilities

• Develop and implement a differentiated product vision and strategy for voice-assisted customer acquisition
• Utilize customer and agent behavior data to improve sales and streamline workflows across channels
• Champion continuous learning and a product mindset within the team to foster scalable capabilities

Required qualifications

• Minimum of 13 years of related professional experience, including 5 years in a leadership role
• Bachelor's degree or higher with at least 10 years of relevant work experience and 5 years of leadership experience
• Experience in defining and delivering products through digital, voice, and agent channels
• Proven track record in building business cases and delivering measurable revenue results
• Experience managing SaaS platforms, vendors, and/or carrier partnerships