Voice of Customer Specialist
Job Summary
Supporting the cross-channel Voice of Customer (VOC) program, the full-time Voice of Customer Specialist will manage survey execution, maintain VOC platforms, and facilitate customer feedback processes in a remote setting.
Key responsibilities
- Administer and execute VOC programs, maintaining survey standards and optimizing listening channels
- Build and field Qualtrics surveys, ensuring adherence to design standards and quality control
- Organize customer and agent feedback data, supporting reporting and dashboard updates to track experience trends
Required qualifications
- Bachelor's degree in Analytics, Business, Marketing, or a related field preferred
- 2+ years of experience in customer experience, survey operations, or related fields
- Proficiency in survey platforms, particularly Qualtrics or Medallia
- Basic experience with dashboarding and reporting tools
- Experience coordinating customer feedback programs across multiple touchpoints
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,387 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
