VP of Client Success
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Job Summary
Leading the Client Success strategy for managed services, the full-time VP of Client Success will oversee client relationships, drive value realization, and ensure retention and renewal readiness while working remotely.
Key responsibilities
- Own the client-success model across transition, onboarding, adoption, and ongoing value realization
- Manage retention performance and renewal readiness while partnering with Sales on expansion strategies
- Develop a disciplined health-scoring and risk-management approach to monitor client satisfaction and address at-risk accounts
Required qualifications
- 10+ years in Client Success or account management, with at least 5 years in a leadership role
- Demonstrated experience in retention, renewals, and client-risk management within a recurring-revenue technology business
- Proven ability to build and improve client-success frameworks and health-scoring models
- Strong business and financial acumen to evaluate account economics and forecast renewals
- Technical fluency to engage with cloud and security leaders and translate service information into business outcomes
Complete Job Description
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